Refund policy

We want you to love your purchase. If for any reason you are not completely satisfied, we are here to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You can always contact us for any return question at shop@freemoons.com.

If your return is accepted, we’ll provide you with a prepaid return shipping label, along with instructions on how and where to send your package. A return shipping fee of $9.95 will be deducted from your refund. If you receive a defective, damaged, or incorrect item, Freemoons will cover the return shipping cost. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges 

We offer free exchanges within 30 days of delivery for eligible items. If you would like a different size or color, please contact us at shop@freemoons.com, and we’ll be happy to assist you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@freemoons.com.